FAQ

SHIPPING & TRACKING

- Do you apply any shipping charges:

Within India, MODERN LIVING ESSENTIALS (MLE) provides Free Shipping for orders above Rs.500. There will be a shipping charge of FLAT ₹50 for orders below Rs.500.

- What is our shipping policy:

We promise our customers one of the best experiences of online shopping that is hassle free and reliable. We take care of all parameters that ensure your order reaches you in a sound state.

- Our return and exchange policy:

  1. Customers can Return/Exchange their order within 15 days of the order being delivered. We have reverse pickup facility available to most pin codes and we will get the order picked up from your delivery address. If in case we do not have pickup facility available at your pin code unfortunately, then you will have to self-ship the products back to us.
  2. All Returns/Exchanges must be in unused condition with all original tags and packaging intact. If not, the return/replacement will not be valid.
  3. If any product did not fit you well and you need replacement for the same, kindly contact our team at +91 6362581231. We will be happy to provide you with a new product of the required size (T&C Apply).
  4. All refunds will be initiated directly to your MODERN LIVING ESSENTIALS wallet only.
  5. For Refund of orders which were already delivered successfully and then cancelled later by the customer, reverse pickup charge of ₹75 will be applicable. Or you can self-ship the package to us also.
  6. Online refund of shipping and COD charges is not applicable.
  7. Exchange/Refund policy is not applicable for products with more than 30% discount.
  8. International orders are not eligible for return/exchange unless an incorrect product has been delivered.
  9. You are requested to pack the items securely to prevent any loss or damage during transit. For self-shipped products, we recommend you to do it through a reliable local courier service.
  10. The new replacement product for any return/exchange will be shipped only once the previous product reaches us and the Quality Check is passed on the same. If the product fails the Quality Check and seems to be used or untidy, then we will not be able to provide a new exchange/refund.
  11. For initiating an exchange for any wrong size purchased by customer himself/herself, there will be additional reverse pickup charge of ₹75. 

 

Terms and Conditions

Terms of Use

Access to and use of modernlivingessentials.in and the products and service available through the website are subject to the following terms, conditions and notices (“Terms of Service”). By browsing through these Terms of Service and using the services provided by our website www.modernlivingessentials.in, you agree to all Terms of Service along with the Privacy Policy on our website, which may be updated by us from time to time. Please check this page regularly to take notice of any changes we may have made to the Terms of Service.

We reserve the right to review and withdraw or amend the services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire Website.

Introduction

The domain name www.modernlivingessentials.in is operated by MANA EYE CARE SERVICES PRIVATE LIMITED, a company incorporated under laws of India with our registered office at NO.8-18-15/5, RAMA TALKIES ROAD, OPP CANARA BANK, Visakhapatnam,Visakhapatnam 530013, Andhra Pradesh

Third Party Websites and Content

Our website provides links for sharing our content on Facebook, Instagram and other such third party website. These are only for sharing and/or listing purpose and we take no responsibility of the third party websites and/or their contents listed on our website (www.modernlivingessentials.in) and disclaim all our liabilities arising out of any or all third party websites.

We disclaim all liabilities and take no responsibility for the content that may be posted on such third party websites by the users of such websites in their personal capacity on any of the above mentioned links for sharing and/or listing purposes as well as any content and/or comments that may be posted by such user in their personal capacity on any official webpage of MODERN LIVING ESSENTIALS on any social networking platform.

Privacy

Our Privacy Policy incorporated by reference in these Terms of Service, sets out how we will use personal information you provide to us. By using this Website, you agree to be bound by the Privacy Policy, and warrant that all data provided by you is accurate and up to date.

Exactness of the Product

The images of the items on the website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the items. Your items may vary slightly from those images. All sizes and measurements of items are approximate; however we do make every effort to ensure they are accurate as possible. We take all reasonable care to ensure that all details, descriptions and prices of items are as accurate as possible.

Pricing

We ensure that all details of prices appearing on the website are accurate, however errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Additionally, prices for items may change from time to time without notice. However, these changes will not affect orders that have already been dispatched. The price of an item includes VAT (or similar sales tax) at the prevailing rate for which we are responsible as a seller. Please note that the prices listed on the website are only applicable for items purchased on the website and not through any other source.

Delivery

You will be given various options for delivery of items during the order process. The options available to you will vary depending on where you are ordering from. An estimated delivery time is displayed on the order summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location. Sometimes, delivery may take longer due to unforeseen circumstances. In such cases, we will proactively reach out to you by e-mail and SMS. However, we will not be able to compensate for any mental agony caused due to delay in delivery.

Returns & Refund


For more information on Returns and Refund, please refer to our Return Policy above.

Intellectual Property Rights

All and any intellectual property rights in connection with the products shall be owned absolutely by the Company.

Law and Jurisdiction

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Thiruvananthapuram.

Indemnification

You agree to indemnify, defend and hold harmless the Company, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages or costs arising from your use of this website, your breach of these Terms of Service, or infringement of any intellectual property right.

Violation & Termination

You agree that the Company may, in its sole discretion and without prior notice, terminate your access to the website and block your future access if we determine that you have violated these Terms of Service or any other policies. If you or the Company terminates your use of any service, you shall still be liable to pay for any service that you have already ordered till the time of such termination.

If you have any questions, comments or requests regarding our Terms of Service or the website please contact us at modernlivingessentials.india@gmail.com.

Wallet Cashback Reward

  • The cashback amount will be credited to your wallet once the order gets delivered successfully
  • The wallet amount can be used only for purchasing from our website
  • The wallet amount cannot be transferred to any bank accounts

Cancellation

All Cancel Requested orders will be wallet refunded instantly to prevent cancellation charges from the respective banks